AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. In this position you will provide assistance to policyholders with premium reporting and account inquiries. Must demonstrate the ability to actively listen to customer questions and concerns and provide a polite and professional response.  Rely on instructions and pre-established guidelines to perform the functions of the job.

Upon an offer and acceptance of employment with AMERISAFE, you will be required to complete our pre-employment screening, which includes a criminal background check, a 10-panel drug test and, if applicable, a review of your motor vehicle report. A 10-panel drug test includes amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene.

• Strong organizational, communication, negotiation, and decision making skills
• Collections or customer service experience is preferred, but not mandatory 
• Positive attitude 
• Requires a working knowledge of Word and Excel 
• Basic typing and computer skills
• Excellent understanding of the English language
• High school diploma 

• Accurate entry of payroll information received from the policyholder
• Routine outbound/inbound courtesy telephone calls to customers to ensure receipt of billings/invoices
• Routine outbound/inbound calls to agents regarding account detail
• Works closely with coordinator to determine course of action to resolve delinquent status of account balances
• Reconciliation of account balances
• Prepares written correspondence to the policyholder regarding account detail
• Reviews the collection worksheet weekly to ensure timely collection efforts
• Monitors accounts for timely cancellation issuance
• Issues timely notification of account status for submission to independent bureaus and NCCI
• Performs additional assignments  and special projects as requested by supervisor
• Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service