• Field Case Manager-Workers' Comp Adjuster

    Job Locations US-WI-Eau Claire
    Job ID
    Posted Date
    1 month ago(1/13/2020 12:38 PM)
  • Overview

    AMERISAFE is seeking a detail-oriented, driven professional to add to our “Excellence Team”, who will handle Wisconsin claims. If you love working with people, want to work for an award-winning company who is known throughout the insurance industry for its high ethics and integrity, and if you want to be a member of a winning team, then the FIELD CASE MANAGER position is for you. 


    AMERISAFE is defined by its corporate culture of service. Service at AMERISAFE means delivering on the promises established in our insurance policies, supporting the work activities of our fellow employees, and donating time, talent and resources to our AMERISAFE family and communities. Our employees live out our mission of “providing quality service” not only at work, but in their personal lives as well. These concepts are the foundation of AMERISAFE’S culture and our employees are vital to this mission as we continue to build a better AMERISAFE. We are recognized by Business Insurance as one of the “Best Places to Work in Insurance” and by The Wards Group as one of the “Top 50” insurance companies in America.


    AMERISAFE offers a competitive salary, full benefits package and much more. We have many tenured employees across 27 states. In short, employees stay with us because of who we are and what we do –exceptional people providing workers’ comp for working people. If you’re looking for a career, and not just a job, then AMERISAFE is for you.


    In this position, you will investigate Workers' Compensation claims from the initial assignment, including in person meetings with Injuried Workers and other parties as necessary. The position will be required to determine compensability on claims and, if accepted, pay benefits according to state guidelines. This position may require frequent travel within an assigned territory.


    The Field Case Manager (FCM) must have a solid knowledge of the state laws and regulations needed to handle on the job injuries.  The candidate will need:

    • Complete understanding of the benefits available in the specific jurisdiction in which they work, including calculations
    • Familiarity with state form completion and deadlines as required
    • The ability to complete timely and thorough field investigations and writing concise and accurate reports in the prescribed format
    • Ability to understand and fully utilize AMERISAFE Claims Handling processes, following policies and all of its component parts
    • Negotiate and resolve claims in a win/win relationship
    • Frequent travel within assigned geography
    • Reliability and dependability to complete tasks in an accurate and timely manner


    The successful candidate will be able to demonstrate:

    • State license to handle Workers' Compensation claims if required by the state
    • Related bachelor's degree or a year for year experience substitution plus five years related experience and/or education
    • Professional written and verbal communication skills
    • Claims experience is highly preferred
    • World class customer experience attitude
    • Accurate typing and data entry
    • Strong computer ability-- proficiency in Microsoft Outlook, Word, Excel, and the ability to learn and utilize proprietary systems
    • The ability to be self-directed.  This position may be a home office based position, requiring a professional home office setting
    • Valid driver's license with an acceptable driving record
    • Required continuing education requirements
    • Commitment to the mission of AMERISAFE


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